REFUND POLICY

Thank you for shopping at orviara.com! We are committed to providing you with high-quality men’s casual wear. If you are not completely satisfied with your purchase, we offer a reasonable return and exchange service.

1. Return Period
   You may request a return or exchange within 30 days of receiving your items. Requests submitted after this period will not be accepted.
2. Return and Exchange Conditions
   To be eligible for a return or exchange, items must meet the following criteria:
   Unworn, unused, and unwashed;
   In their original condition, free from damage or stains;
   Include all original tags and packaging;
   Accompanied by valid proof of purchase (order number or receipt).
3. Non-Returnable Items
   The following items are not eligible for return or exchange:
   Items that have been worn, washed, or damaged by the customer;
   Sale items or clearance items (specifically marked as “Final Sale”);
4. Return Process
   Contact Customer Service to submit a return request;
   Obtain a Return Merchandise Authorization (RMA) number and the return shipping address;
   Ship the items back according to the provided instructions;
   We will process your refund or exchange once we have received and inspected the returned items.
   Please do not return items without prior authorization; doing so may result in processing delays or refusal of delivery.
5. Refund Information
   Refunds will be issued to the original payment method used for the purchase;
   We will process your refund within 5–10 business days after receiving and inspecting the returned items;
   The actual time it takes for the funds to appear in your account depends on your bank or payment provider.
6. Shipping Costs
   If the return is due to a product defect or an error on our part (e.g., shipping the wrong item), we will cover the return shipping costs;
   If the return is due to personal reasons (e.g., incorrect size, dislike of style, etc.), the return shipping costs are the responsibility of the customer;
   Original shipping charges (if applicable) are generally non-refundable.
7. Exchange Policy
   If you wish to exchange an item for a different size, please indicate this when submitting your return request. Exchanges are subject to stock availability; if the requested item is out of stock, we will issue a refund instead.
8. Damaged or Incorrect Items
   If you receive an item that is damaged or does not match your order, please contact us within 7 days of receipt and provide supporting photos. We will prioritize the resolution of such issues.
9. Contact Us
   If you have any questions regarding our return and exchange policy, please contact us:
   Address: 7039 Templeton St Apt A, Huntington Park, CA 90255
   Email:
   luis@orviara.com
   help@orviara.com
   Phone:
   3393652336